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Questions and answers
Everything people ask before and after their first trade.
Which countries can use BitMouse CryptoX?
Nigeria, Kenya, South Africa, Ghana, Uganda, Rwanda, Mauritius, Namibia, Botswana and Seychelles. People in the diaspora can sign up to send money to these countries.
How do I buy crypto with M-Pesa or MoMo?
Choose Add money, pick M-Pesa, MTN MoMo, Airtel Money or Orange Money, enter the amount and approve the prompt on your phone. Your USDT or BTC arrives in your wallet within minutes.
What are the fees?
Spot trades cost 0.1% for makers and 0.2% for takers, and new accounts pay nothing on their first 10,000 USD of trades in 30 days. Bank transfer deposits are free; card and mobile-money deposits cost 1.5%. Sending to another BitMouse user is free. Network fees apply to on-chain withdrawals.
Can I trade without internet?
Yes. Once your phone number is linked to a verified account, dial our USSD code to buy, sell, send and check your balance from any phone.
What do I need to verify my account?
A government ID such as a NIN slip, Ghana Card, Kenyan national ID, South African ID or passport, and a selfie. Most checks finish in a few minutes.
How is my money kept safe?
Most customer crypto is held in cold storage, every account uses 2-step verification, and withdrawals to a new address are held for 24 hours. We publish proof of reserves every month.
How do savings circles work?
One member creates the circle, sets the amount, the members and the payout order. Contributions are held in USDT and each payout goes out automatically on its date.
How do I get the 5 USDT bonus?
Verify your ID and complete trades worth 50 USD or more within 14 days of signing up. The bonus is added to your wallet the same day. One bonus per person.
Is BitMouse CryptoX licensed?
We apply for and hold the licences each market requires before we open there, and we follow local KYC and anti-money-laundering rules. See the countries page for each regulator.
How long do withdrawals take?
Mobile-money and in-app transfers usually take under 5 minutes. Bank transfers take minutes to one working day depending on your bank. On-chain withdrawals depend on the network.
What is the minimum deposit?
The equivalent of 2 USD for mobile money and 5 USD for bank transfers.
Can I use BitMouse from abroad?
Yes. Diaspora users can sign up to buy USDT and send it to family in our 10 countries, who cash out to mobile money or a bank.
What happens if a P2P trade goes wrong?
Open a dispute from the order screen. The crypto stays in escrow while our team reviews payment proof from both sides, usually within 24 hours.
Do I pay tax on crypto?
Tax rules differ by country and may apply to gains. You can download a yearly statement of your trades from the app. Ask a local tax adviser for your situation.
Still have a question? Ask Bit
Buy your first USDT with mobile money today. No fees for your first 30 days.